🦧 10+ years Human centered design methodology
🗺️ Customer journey mapping / User flow / design plan
🧙♂️ Lean UX workshop / User testing / Analytics
📐 Information architecture / Prototyping
🎨 Figma / Axure / Design systems
✔️ Design new digital platform (Edumap) for teachers to view, share and co-create applied learning programs based on pedagogic research.
✔️ Discovery and research of PPTARC (Programming / teaching / assessment / reporting / compliance )
✔️ Design new pathway for customer with service issue to raise a fault immediately without registration on Telstra Connect.
✔️ Increase Telstra Connect adoption by converting new users naturally via raising a service fault.
✔️ Interaction designer on Service Health Card, automated system to proactively detect network faults. Guide assurance agents to trouble shoot and resolve network faults for customers.